Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach
Total Quality ManagementPublished 1 July 1999
Mike Donnelly, Edward Shiu
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Abstract
Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.
Keywords
Economics, Econometrics and Finance