Patient Complaints and Malpractice Risk
JAMAPublished 12 June 2002
Gerald B. Hickson
Citations545
SJR quartileQ1
SJR score5.35
SNIP10.71
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Unsolicited patient complaints captured and recorded by a medical group are positively associated with physicians' risk management experiences.
Keywords
Health Professions
New England Journal of MedicineIncidence of Adverse Events and Negligence in Hospitalized Patients
4,666 Citations1991Troyen A. Brennan, Lucian L. Leape +7 more
The incidence of adverse events, defined as injuries caused by medical management, and of the subgroup of such injuries that resulted from negligent or substandard care, in New York State in 1984 were estimated.
JAMAChanging physician performance. A systematic review of the effect of continuing medical education strategies
2,602 Citations1995D A Davis
JAMAChanging Physician Performance
1,690 Citations1995David A. Davis
Widely used CME delivery methods such as conferences have little direct impact on improving professional practice, and more effective methods such as systematic practice-based interventions and outreach visits are seldom used by CME providers.
JAMAPrinciples of Educational Outreach ('Academic Detailing') to Improve Clinical Decision Making
1,041 Citations1990Stephen B. Soumerai
Using the theory and practice of methods to improve physicians' clinical decision making to enhance the quality and cost-effectiveness of care and to reduce inappropriate prescribing as well as unnecessary health care expenditures are shown.
JAMAObstetricians' Prior Malpractice Experience and Patients' Satisfaction With Care
382 Citations1994Gerald B. Hickson
Physicians who have been sued frequently are more often the objects of complaints about the interpersonal care they provide even by their patients who do not sue.
JAMAFactors that prompted families to file medical malpractice claims following perinatal injuries
375 Citations1992Gerald B. Hickson
Journal of General Internal MedicineThe effects of two continuing medical education programs on communication skills of practicing primary care physicians
306 Citations1993Wendy Levinson, Debra Roter
This study demonstrates some potentially important changes in physicians’ and patients’ communication after a 2 1/2-day CME program that may have important influences on both biologic outcome and physician and patient satisfaction.
Journal of Advanced NursingSatisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction
283 Citations1995Mark Avis, Meg Bond +1 more
It is argued that current approaches to measuring satisfaction may not be grounded in the values and experiences of patients; therefore satisfaction surveys could be denying patients the opportunity to have their opinions included in the planning and evaluation of health care services.
Sociology of Health & IllnessProblems in the conceptual framework of patient satisfaction research: an empirical exploration
255 Citations1983Ray Fitzpatrick, Anthony Hopkins
It is concluded that patients' varying concerns with regard to their illness need to be more directly considered in explaining different responses to medical consultations to enable a more sensitive evaluation of health care from the patient's point of view.
JAMAPhysician-Patient Communication
206 Citations1994Wendy Levinson
This issue of JAMA contains two articles that explore the relationship between physicians' malpractice claims history and two potential risk factors: quality of medical care and interpersonal communication skills.
JAMAPrinciples of educational outreach ('academic detailing') to improve clinical decision making
164 Citations1990Stephen B. Soumerai
PubMedMedical malpractice experience of physicians. Predictable or haphazard?
130 Citations1989Frank A. Sloan, Paula M. Mergenhagen +3 more
JAMAThe Relationship Between Malpractice Claims History and Subsequent Obstetric Care
127 Citations1994Stephen S. Entman
No relationship was found between prior malpractice claims experience and the technical quality of practice by Florida obstetricians, and strategies that attempt to identify physicians at risk for future clinical errors by using data on prior mal practice claims may be misjudging the likelihood that substandard clinical care will be provided by physicians with prior claims.
Law & Society ReviewWho Sues Their Doctors? How Patients Handle Medical Grievances
118 Citations1990Marlynn L. May, Daniel B. Stengel
The dispute processing model developed by Felstiner, Abel, and Sarat (1980-81) is applied to disputing between patients and doctors, and interviews with 240 dissatisfied patients are conducted to examine the dispute resolution choices they made in response to unsatisfactory medical experiences.
JAMAPersistence of Improvement in Antibiotic Prescribing in Office Practice
101 Citations1985Wayne A. Ray
The marked and lasting improvement in prescribing produced by the physician-counselors suggests using this model to develop ongoing programs to improve prescribing.
JAMAThe Relationship Between Physicians' Malpractice Claims History and Later Claims
100 Citations1994Randall R. Bovbjerg
Investigating whether an association exists between physicians' past and subsequent claims of medical malpractice, particularly whether a history of even unpaid claims ($0) or small claims, has predictive value found that claims history had predictive value, even with only unpaid claims.
Law and Contemporary ProblemsDevelopment of an Early Identification and Response Model of Malpractice Prevention
47 Citations1997Gerald B. Hickson, James W. Pichert +2 more
The dramatic rise in the incidence of malpractice claims over the past thirty years has revealed several problems with the U.S. system of medical dispute resolution, including an insurance crisis wherein various medical specialists have had difficulty obtaining affordable insurance coverage.
JAMAMedical malpractice experience of physicians. Predictable or haphazard?
32 Citations1989Frank A. Sloan
The Joint Commission Journal on Quality ImprovementIdentifying Medical Center Units with Disproportionate Shares of Patient Complaints
29 Citations1999James W. Pichert, Charles F. Federspiel +4 more
Complaint-based report cards may be used in interventions in which peers share the data with unit managers and seek to learn the nature of the problems, if any, that underlie the complaints.
PubMedCharacteristics of physicians with obstetric malpractice claims experience.
19 Citations1991Baldwin Lm, Larson Eh +4 more
This work suggests that insurers might consider basing obstetric malpractice premiums on numbers of deliveries rather than specialty, and that physicians with practices of over 200 deliveries per year were more likely to have had malpractice experience.
JAMAPersistence of improvement in antibiotic prescribing in office practice
17 Citations1985W. A. Ray
