Mining user reviews

This paper proposes a method to extract product features from user reviews and generate a review summary that only relies on product specifications, which usually are easy to obtain.

Abstract

This paper proposes a method to extract product features from user reviews and generate a review summary. This method only relies on product specifications, which usually are easy to obtain. Other resources like segmenter, POS tagger or parser are not required. At feature extraction stage, multiple specifications are clustered to extend the vocabulary of product features. Hierarchy structure information and unit of measurement information are mined from the specification to improve the accuracy of feature extraction. At summary generation stage, hierarchy information in specifications is used to provide a natural conceptual view of product features.