Gaining the Service Quality Advantage
Journal of Business StrategyPublished 1 February 1988
William A. Sherden
Citations45
SJR quartileQ1
SJR score0.91
SNIP1.07
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TL;DR
Companies that achieve a very high degree of service quality in their approach to doing business will gain incalculable benefits.
Abstract
Companies that achieve a very high degree of service quality in their approach to doing business will gain incalculable benefits.
Keywords
Business, Management and Accounting