Using a patient satisfaction survey to close the theory-practice gap
Nursing StandardPublished 7 June 2000
Stella Backhouse, Yvonne Brown
Citations12
SJR quartileQ3
SJR score0.30
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TL;DR
A nurse-led programme of managed change was implemented, including making all experienced D and E grade nurses primary nurses, improving information provision, and involving patients in the decision-making process.
Abstract
The results highlighted areas where changes were needed. This resulted in a nurse-led programme of managed change, including making all experienced D and E grade nurses primary nurses, improving information provision, and involving patients in the decision-making process.
Keywords
Health ProfessionsNursing