Maintaining the energy for commitment to quality
Training for QualityPublished 1 June 1995
Richard Palmer, John P. Wilson
Citations5
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Abstract
Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality within the system. Develops a model which is analogous to the energy within a chemical process. The existing status quo is altered through the influence of commitment to training, communications, systems, and teams. These affect the organizational culture which then reinforces further changes and developments.
Keywords
Business, Management and Accounting
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