A global index for level of service evaluation at airport passenger terminals
Transportation Research Part E Logistics and Transportation ReviewPublished 13 July 2007
Anderson Ribeiro Correia, S. C. Wirasinghe, Alexandre G. de Barros
Citations131
SJR quartileQ1
SJR score2.51
SNIP2.37
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Abstract
This paper presents a global index for the evaluation of the level of service (LOS) of the operational components at an airport. This index is useful in evaluating the overall LOS on a single scale and according to user perceptions. It is assumed that the overall LOS is a function of the LOS of individual components, such as check-in, departure lounges, etc., as well as socio-economic variables. Regression analysis is used to obtain a mathematical relationship between the global LOS ratings and the LOS of individual operational components. The methodology is illustrated with its application at São Paulo/Guarulhos international airport in Brazil, where 119 enplaning passengers were interviewed.
Keywords
Social SciencesEconomics, Econometrics and FinanceEngineering
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