Impact of organizational maturity on user satisfaction with information systems

The study shows a weak but significant overall relationship between user satisfaction variables and maturity criteria defined by Nolan and suggests further research based on the findings is suggested as a means of improving the degree of relationship between maturity criteria anduser satisfaction variables.

Abstract

User satisfaction has increasingly played an important role in information systems (IS) organizations' effectiveness. Does an IS organization's ability to design and develop increasingly effective systems depend on its maturity? Does maturity depend on bringing in state-of-the-art technology? Is maturity related to the organizational structure of the Data Processing/Management Information Systems (DP/MIS) Unit? Is maturity related to spending increasing amounts of money on IS organizations? The importance of these questions and their answers to DP/MIS managers and users cannot be overemphasized. The research uses a field study of IS users and managers to answer these questions and other related issues. The study shows a weak but significant overall relationship between user satisfaction variables and maturity criteria defined by Nolan [25]. Further research based on the findings of the study is suggested as a means of improving the degree of relationship between maturity criteria and user satisfaction variables.