A study in man-machine interaction

Published 1 January 1977

Lawrence H. Miller

Citations53

TL;DR

The results support the somewhat surprising conclusion that doubling the display rate from 1200 to 2400 baud produces no significant performance or attitude changes; increasing the variability of the output display rate produces both significantly decreased user performance and a poorer attitude towards system and interactive environment.

Abstract

The performance of users in man-machine interaction (MMI) is described in terms of a number of user- and machine-oriented parameters. The general linear model for experimental design is used as a model of the interaction. Performance measures are selected and a questionnaire developed to gauge user attitudes toward the man-machine system (MMS) and its environment. The interface parameters selected are hypothesized to have a significant effect on the performance and attitude measures.

Keywords

PsychologyComputer Science

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The literature concerning man-computer transactions abounds in controversy about the limits of "system response time" to a user's command or inquiry at a terminal, but two major semantic issues prohibit resolving this controversy.

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An intensive analysis of conditions that may humanize or dehumanize participants in various computerized systems generated during a week-long workshop sponsored in August 1973 by Canada Council at Canada Council's Stanley House.

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In less than two decades the electronic digital computer has evolved from a high-speed replacement for the abacus to a full-fledged partner in dialogue with humans, and by its very nature, on-line computing thrusts the user into an entirely different environment than does conventional batch processing.

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Since little substantiated evidence exists concerning the features that should or should not be included in the man-machine interface of interactive bibliographic search and retrieval systems, an informal survey tapping the opinions of scientists active in this research area showed significant level of agreement concerning interface features.

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10 Citations1976James V. Hansen

Comparison problem-solving performance of individuals communicating directly with the computer (on-line processing) versus individuals communicating with theComputer in an intermittent fashion (batch processing) is examined, marking an effort to take up the challenge of management problems having no set solution procedure.