Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung
Quality & QuantityPublished 4 January 2008
Ji‐Feng Ding
Citations51
SJR quartileQ1
SJR score0.87
SNIP1.85
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TL;DR
The main purpose of this paper is to apply fuzzy quality function deployment (QFD) model to identify solutions of service delivery system (SDS) for port of Kaohsiung from the viewpoints of customers and the systematic procedures using fuzzy QFD were proposed in this paper.
Abstract
Service delivery system, Port of Kaohsiung, Fuzzy quality function deployment (fuzzy QFD),
Keywords
Decision SciencesBusiness, Management and AccountingEngineering
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