The status of helpdesk support
Communications of the ACMPublished 1 January 2002
Chittibabu Govindarajulu
Citations37
SJR quartileQ1
SJR score1.15
SNIP3.34
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TL;DR
A survey of helpdesk services found that end users are more likely to turn to informal and online sources of support, including friends and vendors, than traditional help desks.
Abstract
What do end users want? A survey of helpdesk services found they're more likely to turn to informal and online sources of support, including friends and vendors.
Keywords
Social SciencesHealth ProfessionsEconomics, Econometrics and Finance
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