Using Performance Measurement to Improve Public and Nonprofit Programs.
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Abstract
1. Using Performance Measurement to Improve Programs(Kathryn E. Newcomer) 2. Outcome Measurement: Showing Results in the Nonprofit Sector(Margaret C. Plantz, Martha Taylor Greenway, Michael HAndricks) 3. Where the Rubber Meets the Road: Performance Measurement for State and Local Public Agencies(Harry P. Hatry) 4. Using Performance Measures for Budgeting: A New Beat, or Is It the Same Old Tune?(Philip G. Joyce) 5. Performance Results: The Information Technology Factor(Sharon L. Caudle) 6. Performance Measurement Training That Works(Cheryle A. Broom, Marilyn Jackson) 7. Clarifying Goals, Reporting Results(Joseph S. Wholey, Kathryn E. Newcomer)