A Service Lens on Value Creation: Marketing's Role in Achieving Strategic Advantage
California Management ReviewPublished 1 November 2014
Lance A. Bettencourt, Robert F. Lusch, Stephen L. Vargo
Citations209
SJR quartileQ1
SJR score2.42
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Abstract
Marketing needs a new mindset to fulfill its proper role in creating and sustaining strategic advantage. To extend its influence beyond the boundaries of current offerings, the firm, and conventional practice, marketing and markets must be viewed through a service lens. This lens allows marketing to take a lead role in assisting the enterprise to enable value co-creation by customers who have jobs to be done. This article offers four new premises to guide marketing thought and practice for achieving and sustaining strategic advantage.
Keywords
Social SciencesBusiness, Management and Accounting
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