Patient Web Services Integrated with a Shared Medical Record: Patient Use and Satisfaction
Journal of the American Medical Informatics AssociationPublished 1 November 2007Open access
James D. Ralston, David Carrell, Robert J. Reid, Melissa L. Anderson, Mark Moran, James Hereford
Citations217
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
Use and satisfaction with MyGroupHealth were greatest for accessing services and information involving ongoing, active care and patient-provider communication.
Abstract
Use and satisfaction with MyGroupHealth were greatest for accessing services and information involving ongoing, active care and patient-provider communication. Tight integration of Web services with clinical information systems and patient-provider relationships may be important in meeting the needs of patients.
Keywords
Health ProfessionsBusiness, Management and Accounting
BMJCrossing the Quality Chasm: A New Health System for the 21st Century
10,744 Citations2001Alexi Baker
Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Medical CareAssessing the Effects of Physician-Patient Interactions on the Outcomes of Chronic Disease
2,039 Citations1989Sherrie H. Kaplan, Sheldon Greenfield +1 more
It is concluded that the physician-patient relationship may be an important influence on patients' health outcomes and must be taken into account in light of current changes in the health care delivery system that may place this relationship at risk.
Journal of the American Medical Informatics AssociationPersonal Health Records: Definitions, Benefits, and Strategies for Overcoming Barriers to Adoption
1,476 Citations2005Paul C. Tang, Joan S. Ash +3 more
This paper summarizes the College Symposium discussions on PHR systems and provides definitions, system characteristics, technical architectures, benefits, barriers to adoption, and strategies for increasing adoption.
PubMedExpanding patient involvement in care. Effects on patient outcomes.
1,388 Citations1985Sheldon Greenfield, S Kaplan +1 more
Annals of Internal MedicineCollaborative Management of Chronic Illness
1,277 Citations1997Michael Von Korff, Jessie Gruman +3 more
This work identified essential elements of collaborative management of chronic illness in light of behavioral principles and empirical evidence about enhancement of self-care, and discussed critical next steps to improve care of Chronic illness in organized health care systems.
Journal of General Internal MedicinePatients’ participation in medical care
1,112 Citations1988Sheldon Greenfield, Sherrie H. Kaplan +3 more
The authors conclude that the intervention is feasible and that it changes patient behavior, improves blood sugar control, and decreases functional limitations.
PubMedAmbulatory care groups: a categorization of diagnoses for research and management.
528 Citations1991Bárbara Starfield, Jonathan P. Weiner +2 more
A case-mix measure for application in ambulatory populations based primarily on categorization of diagnoses according to their likelihood of persistence, which provides a way to specify case mix in enrolled populations for research as well as administration and reimbursement for ambulatory care.
Journal of the American Medical Informatics AssociationPatient Experiences and Attitudes about Access to a Patient Electronic Health Care Record and Linked Web Messaging
439 Citations2004Andrea Hassol, James M. Walker +7 more
Patients' attitudes about the use of Web messaging and online access to their EHR were mostly positive, and patients were satisfied that their medical information was complete and accurate.
Annals of Internal MedicineExpanding Patient Involvement in Care
419 Citations1985Sheldon Greenfield, Sherrie H. Kaplan +1 more
An intervention was developed to increase patient involvement in care that included increased involvement in the interaction with the physician, fewer limitations imposed by the disease on patients' functional ability, and increased preference for active involvement in medical decision-making.
Journal of the American Medical Informatics AssociationThe Effects of Promoting Patient Access to Medical Records: A Review
335 Citations2003Stephen E. Ross, Chen‐Tan Lin
Previously published research analyzes the potential benefits and drawbacks of facilitating patient access to the medical record by reviewing previously published research to suggest the potential for modest benefits and risks.
Journal of the American Medical Informatics AssociationWho Uses the Patient Internet Portal? The PatientSite Experience
246 Citations2005Saul N. Weingart, David M. Rind +2 more
Expanding the use of patient portals will require an understanding of obstacles that prevent access for those who might benefit most from this technology, and this work describes two pilot studies of a comprehensive Internet portal called PatientSite.
Health AffairsThe Missing Link: Bridging The Patient–Provider Health Information Gap
241 Citations2005Paul C. Tang, David Lansky
Personal health records (PHRs) might allow patients and providers to develop new ways of collaborating and provide the basis for broader transformation of the health care system.
Journal of the American Medical Informatics AssociationUse of e-Health Services between 1999 and 2002: A Growing Digital Divide
217 Citations2004John Hsu
In the multivariate analysis, subjects who had a low expected clinical need, were nonwhite, or lived in low socioeconomic status (SES) neighborhoods were less likely to have used e-Health services in 2002, and disparities by race/ethnicity and SES persisted after controlling for access to e- health and widened over time.
Annals of Internal MedicineThe Effect of Unmet Expectations among Adults Presenting with Physical Symptoms
216 Citations2001Jeffrey L. Jackson, Kurt Kroenke
To determine the frequency of symptom-related patient concerns and expectations and to assess the relationship between expectations and patient-centered outcomes, a general medicine walk-in clinic at Walter Reed Army Medical Center was used.
Journal of the American Medical Informatics AssociationWeb Messaging: A New Tool for Patient-Physician Communication
195 Citations2003Eric Liederman
A patient-provider web messaging system, which provides a combination of security and access controls, customized routing, rich knowledge content, and insurance reimbursement capability, is a useful addition to the array of communication options available to health care providers and their patients.
BMJPatients' experience with a diabetes support programme based on an interactive electronic medical record: qualitative study
177 Citations2004James D. Ralston, Debra Revere +2 more
Six themes emerged: feeling that non-acute concerns are uniquely valued; enhanced sense of security about health and health care; frustration with unmet expectations; feeling more able to manage; valuing feedback; and difficulty fitting the programme into activities of daily life.
Journal of the American Medical Informatics AssociationInforming Patients: A Guide for Providing Patient Health Information
160 Citations1998Paul C. Tang, Christina J. Newcomb
Patients participating in the focus groups felt that providing printed summary information to patients at the end of a clinic visit improves their understanding of their care, enhances their relationships with providers, improves their satisfaction with care, and motivates them to adhere to treatment plans.
Health Services Research
147 Citations1991J. I. Williams
British Journal of General PracticeConnecting for Health
145 Citations2008Michael Thick, Mark Davies +5 more
The authors are writing to you with severe concerns over the coverage that NHS Connecting for Health and the issue of confidentiality controls has received this week in the February edition of the BJGP.
Journal of Innovation in Health InformaticsPrimary care physician attitudes towards using a secure web-basedportal designed to facilitate electronic communication withpatients
106 Citations2004Anne Kittler, Lisa Pizziferri +4 more
Overall, physicians felt that Patient Gateway's impact on their practices was positive, especially in the areas of refill and referral request management and appointment scheduling, and they would be more enthusiastic about electronic communication with patients if this time were compensated.
PubMedA randomized controlled trial of facilitating information giving to patients with chronic medical conditions: effects on outcomes of care.
106 Citations1999R C Maly, Laurence Bourque +1 more
A simple patient-centered intervention to facilitate information giving in the primary health care of patients with chronic medical conditions can improve self-reported health, physical functioning, and satisfaction with care.
Archives of Internal MedicinePatients' Interest in Reading Their Medical Record
76 Citations2004Jinnet B. Fowles, A Kind +4 more
Patients' interest in reading their medical record is better predicted by their consumer approach to health care than it is by their clinical characteristics.
The Joint Commission Journal on Quality and SafetyUsing an Internet Comanagement Module to Improve the Quality of Chronic Disease Care
70 Citations2003Harold I. Goldberg, James D. Ralston +3 more
The Internet offers the opportunity to involve patients and providers in collaborative management of chronic diseases between office visits by allowing patients with type 2 diabetes to comanage their disease from home.
PubMedJohns Hopkins Ambulatory Care Groups (ACGs). A case-mix system for UR, QA and capitation adjustment.
50 Citations1992Jonathan P. Weiner, Bárbara Starfield +1 more
The potential application of ACGs to analysis, financing, and management of ambulatory care, specifically as it relates to utilization review (UR), quality assurance (QA) and the adjustment of capitation payment within managed care settings is discussed.
Medical CareUsing Medical Records for Older Patient Education in Ambulatory Practice
28 Citations1986David L. Bronson, Michael C. Costanza +1 more
Shared medical records can enhance physician-older patient communication about health problems and nonmedication treatments, but they do little to enhance medication knowledge or adherence to medication regimens.
PubMedMessages, strands and threads: measuring use of electronic patient-provider messaging.
16 Citations2005David Carrell, James D. Ralston
To advance analytic techniques, definitions and methods for measuring patient-physician messaging activity are offered and illustrated with health-related messaging from a large integrated group practice tied to a health maintenance organization in the Pacific Northwest.