The Application of Procedural Justice Principles to Service Recovery Attempts: Outcomes For Customer Satisfaction
Queensland's institutional digital repository (The University of Queensland)Published 1 January 1998
Beverley Sparks, Janet R. McColl‐Kennedy
Citations42
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Abstract
The article highlights a study which examined the impact of the procedural justice theory on customer satisfaction measures.
Keywords
Economics, Econometrics and FinanceBusiness, Management and AccountingHealth Professions