Quality Management in the Hospitality Industry: Part 3.Recent Developments
International Journal of Contemporary Hospitality ManagementPublished 1 January 1993
Nick Johns
Citations53
SJR quartileQ1
SJR score3.14
SNIP2.56
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Abstract
This third and final article in a review series covers the literature relating to modern developments in quality measurement and management. It carries on the themes developed in the previous two articles and to some extent explores the way these aspects are interrelated. This review ends with an overview of the series and likely future implications for research and practice in hospitality management.
Keywords
Business, Management and Accounting
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