Freedom from Command and Control
Productivity Press eBooksPublished 30 August 2018
John Seddon
Citations147
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Abstract
"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers." An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
Keywords
Business, Management and Accounting