Passenger use intentions for electronic tickets on international flights

Abstract

The use of electronic ticketing has grown rapidly since the mid-1990s because of the savings in ticket distribution costs and handling overheads it offers compared to paper tickets. Most airlines have attempted to make electronic tickets the default ticketing method. This study uses an intention model for electronic ticketing that tests whether its intended adoption is a function of attitude, social support, and perceived confidence of air travelers. The results indicate that over 70% of passengers are likely to use electronic tickets; moreover, over 90% of current users have intentions to continue to use them on international flights.