USER SATISFACTION WITH EISs
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TL;DR
This survey of CEOs measures their satisfaction with EISs and tests what link, if any, exists between a high level of user satisfaction and certain design and implementation approaches—including prototyping and the use of consultants—that are commonly a part of EIS development.
Abstract
Senior executives have individualized needs. How well are their needs met by executive information systems (EISs) designed for their use? This survey of CEOs measures their satisfaction with EISs. The survey also tests what link, if any, exists between a high level of user satisfaction and certain design and implementation approaches—including prototyping and the use of consultants—that are commonly a part of EIS development.