Can communication skills workshops for emergency department doctors improve patient satisfaction?
Emergency Medicine JournalPublished 1 July 2000Open access
Fei Lung Lau
Citations56
SJR quartileQ1
SJR score0.79
SNIP1.11
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
Communication skills workshops in Hong Kong can improve ED doctors communication skills with a corresponding increase in patient satisfaction and reduction of complaints against ED doctors.
Abstract
Communication skills workshops in Hong Kong can improve ED doctors communication skills with a corresponding increase in patient satisfaction and reduction of complaints against ED doctors.
Keywords
MedicineHealth Professions
BMJDoctor-patient communication: the Toronto consensus statement.
876 Citations1991Matthew Simpson, Robert Buckman +5 more
This report was compiled on behalf of theStaff at the Northern General Hospital, Sheffield, the staff at the Royal Hallamshire Hospital,ffield, and the many people who helped at the scene.
Annals of Emergency MedicineEffects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department
552 Citations1996David A. Thompson, Paul R. Yarnold +2 more
Providing information, projecting expressive quality, and managing waiting time perceptions and expectations may be a more effective strategy to achieve improved patient satisfaction in the ED than decreasing actual waiting time.
Annals of Emergency MedicineEffect of emergency department information on patient satisfaction
170 Citations1993Scott Krishel, Larry J. Baraff
Patient satisfaction with emergency department care is enhanced by information distributed to patients on ED arrival and ED information has a significant effect on patients' perceptions of the quality of care and overall satisfaction.
Journal of Emergency MedicinePerceptions and satisfaction with Emergency Department care
109 Citations1996Kenneth J. Rhee, Jeanne Bird
The results suggest that patient perceptions of the technical quality of care are more important than perceived timeliness of care or bedside manner in determining patient satisfaction with ED care.
Health Care Management ReviewThe effect of urgency on patient satisfaction and future emergency department choice
53 Citations1995Judith L. Mack, Karen File +2 more
Results confirm the strong association between satisfaction and future intentions already established for other medical services and support increased attention to interactive marketing in medical settings.
Emergency Medicine JournalA review of 7 years of complaints in an inner-city accident and emergency department.
43 Citations1991M T Hunt, M E Glucksman
In 7 years between 1982-88, 122 complaints were lodged against the Accident and Emergency department of King's College Hospital, commonest were those regarding attitude, missed diagnosis, waiting time, cursory examination, and poor communication.