Monitoring and Summarization of Hotel Reviews
Published 1 January 2012
Walter Kasper, Mihaela Vela
Citations9
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TL;DR
A system that automatically monitors user comments on the Web from various sites and provides classified summaries of positive and negative features of a hotel.
Abstract
User reviews and comments on hotels on the Web are an important information source in travel planning. Knowledge of such comments therefore can be important to the hotel management for quality control. But often it is difficult to find and to follow such information on the Web. We present a system that automatically monitors user comments on the Web from various sites and provides classified summaries of positive and negative features of a hotel.
Keywords
Computer ScienceSocial Sciences
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