What Patients Say About Their Doctors Online: A Qualitative Content Analysis
Journal of General Internal MedicinePublished 3 January 2012Open access
Andrea López, Alissa Detz, Neda Ratanawongsa, Urmimala Sarkar
Citations256
SJR quartileQ1
SJR score1.99
SNIP1.71
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
It is reaffirmed that the care encounter extends beyond the patient–physician dyad; staff, access, and convenience all affect patient’s reviews of physicians.
Abstract
The majority of Internet reviews of primary care physicians are positive in nature. Our findings reaffirm that the care encounter extends beyond the patient-physician dyad; staff, access, and convenience all affect patient's reviews of physicians. In addition, negative interpersonal reviews underscore the importance of well-perceived bedside manner for a successful patient-physician interaction.
Keywords
MedicineHealth Professions
Contemporary Sociology A Journal of ReviewsBasics of Qualitative Research: Grounded Theory Procedures and Techniques.
29,422 Citations1992Carolyn Ellis, Anselm Strauss +1 more
Social Science & MedicinePatient satisfaction: A review of issues and concepts
1,656 Citations1997John Sitzia, Neil Wood
This review presents issues arising from an analysis of over 100 papers published in the field of patient satisfaction, reflecting changes in service management especially in the U.K. and U.S.A. over the past decade.
PubMedPhysician-patient communication in the primary care office: a systematic review.
881 Citations2002Rainer Beck, Rebecca Daughtridge +1 more
Existing research is limited because of lack of consensus of what to measure, conflicting findings, and relative lack of empirical studies (especially of nonverbal behavior), Nonetheless, medical educators should focus on teaching and reinforcing behaviors known to be facilitative to understand further how physician behavior can enhance favorable patient outcomes.
International Journal for Quality in Health CareHow valid and reliable are patient satisfaction data? An analysis of 195 studies
500 Citations1999John Sitzia
With few exceptions, the study instruments in this sample demonstrated little evidence of reliability or validity, and study authors exhibited a poor understanding of the importance of these properties in the assessment of satisfaction.
BMC Health Services ResearchWilling to wait?: The influence of patient wait time on satisfaction with primary care
411 Citations2007Roger T. Anderson, Fabian Camacho +1 more
The time spent with the physician is a stronger predictor of patient satisfaction than is the time spent in the waiting room, and shortening patient waiting times at the expense of time spending with the patient to improve patient satisfaction scores would be counter-productive.
Social Science & MedicineDoctor–parent–child communication. A (re)view of the literature
380 Citations2001Kiek Tates, Ludwien Meeuwesen
International Journal for Quality in Health CareResponse rate in patient satisfaction research: an analysis of 210 published studies
375 Citations1998John Sitzia, Nicole Wood
Patient satisfaction studies generally show poor awareness of the importance of methodological issues relevant to response rate, and far more attention is needed if findings in this field are to be accepted as valid and useful.
American Journal of Public Health and the Nations HealthVariations in patients' compliance with doctors' advice: an empirical analysis of patterns o communication.
329 Citations1968Milton S. Davis
Health Services ResearchA Demonstration of the Impact of Response Bias on the Results of Patient Satisfaction Surveys
328 Citations2002Kathleen M. Mazor, Brian E. Clauser +3 more
Simulation results suggest response bias could lead to overestimation of patient satisfaction overall, with this effect greatest for physicians with the lowest satisfaction scores, threatening the validity of provider-level comparisons.
Journal of General Internal MedicinePatients’ Evaluations of Health Care Providers in the Era of Social Networking: An Analysis of Physician-Rating Websites
302 Citations2010Tara Lagu, Nicholas S. Hannon +2 more
Physician-rating websites offer patients a novel way to provide feedback and obtain information about physician performance, and a majority of reviews appear to be positive.
BMJTotal mortality after changes in leisure time physical activity in 50 year old men: 35 year follow-up of population based cohort
257 Citations2009L. Byberg, Håkan Melhus +7 more
Increased physical activity in middle age is eventually followed by a reduction in mortality to the same level as seen among men with constantly high physical activity, comparable with that associated with smoking cessation.
American Journal of Public Healthe-Ana and e-Mia: A Content Analysis of Pro–Eating Disorder Web Sites
250 Citations2010Dina L. G. Borzekowski, Summer Schenk +2 more
Pro-eating disorder Web sites present graphic material to encourage, support, and motivate site users to continue their efforts with anorexia and bulimia to build a better understanding of the effects of these sites on their users.
Academic MedicinePhysician behaviors that correlate with patient satisfaction
229 Citations1982Loretto M. Comstock, Elizabeth M. Hooper +2 more
The behavior of 15 internal medicine residents, each with 10 patients, was observed through a one-way mirror and correlations between physician behavior and patient satisfaction did not hold for the four women physicians studied.
Medical Care Research and ReviewUnderstanding Patient Satisfaction, Trust, and Loyalty to Primary Care Physicians
178 Citations2008Elena A. Platonova, Karen Norman Kennedy +1 more
A model reflecting a system of interrelations among patient loyalty, trust, and satisfaction as they are related to patients' intentions to stay with a primary care physician (PCP) and recommend the doctor to other people is developed.
Health PsychologyPatient exposition and provider explanation in routine interviews and hypertensive patients' blood pressure control.
177 Citations1987James E. Orth, William B. Stiles +3 more
Analysis of the transcriptions of 217 patients visits to community health centers in low-income areas of Houston Texas suggests at least a partial correlation between patients expressing themselves in their own words (exposition) and providers giving information on the one hand and subsequent lowered blood pressure on the other hand.
Arthritis Care & ResearchPrepared patients: Internet information seeking by new rheumatology patients
142 Citations2008M. Cameron Hay, R. Jean Cadigan +7 more
The majority of patients research their conditions online prior to initial appointments, but are unlikely to discuss that research with physicians even though discussion is related to higher satisfaction.
Medical CareAn Evaluation of the Impact of Nonresponse Bias on Patient Satisfaction Surveys
138 Citations1997Rebecca J. Lasek, William M. Barkley +2 more
Journal of Health Services Research & PolicyIs Fast Access to General Practice all that Should Matter? A Discrete Choice Experiment of Patients’ Preferences
124 Citations2008Karen Gerard, Chris Salisbury +3 more
Patients hold strong preferences for the way general practice appointment systems are managed, and value a more complex mix of factors than fast access at all costs.
The NeurologistWhy Patients Go Online
97 Citations2008M. Cameron Hay, Cynthia Strathmann +3 more
Most MS patients are informed by online information, but are unlikely to discuss that research with physicians for reasons that may have implications for patient adherence.
Chronic Respiratory DiseasePatientsLikeMe the case for a data-centered patient community and how ALS patients use the community to inform treatment decisions and manage pulmonary health
83 Citations2009Jeana Frost, Michael P. Massagli
Medical CareProvider Continuity and Quality of Medical Care
69 Citations1983Charles L. Shear, Bruce Gipe +2 more
The results suggest that continuity of care was associated with better patient outcome and satisfaction, and provider continuity was much higher in the FP group, and was highly correlated with the presence of an “attitudinal contract” between patient and physician.
Obstetrics and GynecologyProvision of primary-preventive health care services by obstetrician-gynecologists
64 Citations1995S LEADER, P PERALES
Obetrician-gynecologists provided more office-based, general medical examinations to women 15 years and older than either general-family practitioners or internists, and this finding was also true for women of reproductive age.
BMJWill doctor rating sites improve the quality of care? No
60 Citations2009Margaret McCartney
Ratings sites provide essential feedback for doctors, but Margaret McCartney is concerned that the potential harms are still unclear.
PEDIATRICSExposure to Tobacco on the Internet: Content Analysis of Adolescents' Internet Use
53 Citations2009Brian P. Jenssen, Jonathan D. Klein +3 more
Many adolescents are consistently exposed to tobacco content on the Internet, but the volume of exposure is limited and not all content represents protobacco content.
BMJWill doctor rating sites improve standards of care? Yes
46 Citations2009Nicolas Bacon
The UK government has signalled its support for rating sites with the decision to set up its own through the NHS Choices website, but experts are concerned that the potential harms are still unclear.
The Joint Commission Journal on Quality ImprovementChanging Priorities for Improvement: The Impact of Low Response Rates in Patient Satisfaction
46 Citations1996William M. Barkley, David H. Furse
The capriciousness of within-hospital differences based on the First 30% versus All Respondents brings into question the utility of patient satisfaction data based on low response rates even with a reliable instrument and with controlled, consistent data collection methods across hospitals.
Journal of Health Services Research & PolicyPatient Choice in General Practice: The Implications of Patient Satisfaction Surveys
38 Citations2008Ruth Robertson, Anna Dixon +1 more
Patients value the quality of their relationship with their doctor more than the appearance of the surgery, accessibility of appointments and their experience in the waiting room, which suggests that, if current restrictions on choice of GP were removed, a patient's choice to be driven by thequality of the doctor-patient relationship.
PubMedOnline reviews of physicians: what are your patients posting about you?
20 Citations2009Andrew Pasternak, Joseph E. Scherger
A growing number of Web sites enable patients to publicly rant or rave about their physicians, and these sites can be a positive or negative influence on a doctor's practice.
American Journal of Physical Medicine & RehabilitationDemographics and Attitudes of Chronic-Pain Patients Who Seek Online Pain-Related Medical Information
16 Citations2010Leonid M. Shinchuk, Philip Chiou +2 more
A large proportion of chronic-pain patients use the Internet to obtain online pain-related medical information, and many patients choose not to share this information with their healthcare providers, suggesting healthcare providers must acknowledge the growing importance of Internet-based health information.
BMJGerman doctors fear that performance rating websites may be libellous
4 Citations2007Annette Tuffs
BMJWeb based patient feedback
3 Citations2009P Hodgkin
For the past four years Patient Opinion has been running a feedback site where patients, carers, and staff can share the story of their health care in the UK.