Dimensions of e‐quality
International Journal of Quality & Reliability ManagementPublished 1 May 2002
Christian N. Madu, A. Madu
Citations559
SJR quartileQ2
SJR score0.63
SNIP1.30
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Study Snapshot
ObjectiveStudy objective
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TL;DR
This paper will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
Abstract
Abstract The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
Keywords
Computer ScienceBusiness, Management and Accounting
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