JIT in services: a review of current practices and futuredirections for research
International Journal of Service Industry ManagementPublished 1 December 1995
Leslie K. Duclos, Samia M. Sih, Rhonda R. Lummus
Citations68
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Abstract
Maintains that, although service industries would benefit from research concerning the implementation of just‐in‐time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non‐manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson′s guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories.
Keywords
Business, Management and Accounting
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