Effects of Acquiescent Response Set on Patient Satisfaction Ratings

This paper summarizes the results of three studies of bias in patient satisfaction questionnaires due to acquiescent response set (ARS), a tendency to agree with statements of opinion regardless of content, to show that mean satisfaction scores for groups differing in education were biased by ARS to such an extent that group differences in satisfaction were overestimated by favorably worded items and were missed entirely by unfavorably wordedItems.

Abstract

Royal Philips Electronics of the Netherlands became an early adopter of enterprise resource planning (ERP) systems in the early 1980s. In the 1960s, Philips was poised to develop its own line of ERP solutions, but in 1979/1980, it stopped its own development and transitioned to purchased integrated standard packages from IBM. Nevertheless, early adopters such as Philips might have contributed to the start of the ERP industry.