Destination selection by smart tourists: the case of Isfahan, Iran

Abstract

The paper is concerned with tourist behavior when selecting a tourist destination to visit in the age of smart tourism associated with modern information communication technologies. The theory of planned behavior is applied in a study of the issues with particular reference to Isfahan which is a very popular tourist center in Iran and one where technological innovations are being introduced to facilitate tourism. Results reveal that tourist attitude significantly and directly affects intention to travel to a smart destination while behavioral control does not have such an effect. Tourist beliefs and subjective norms are additionally found to positively influence visit intention and destination selection. Smartness emerges as an important force in shaping demand, to which the tourism industry must be responsive and attempt to ensure suitable provision. The research enhances knowledge and understanding of these aspects of the smart tourism phenomenon, the literature about which is still relatively limited, and further work is recommended.