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Using database marketing techniques to enhance your one‐to‐one marketing initiatives

Journal of Consumer MarketingPublished 1 October 1998
Ron Kahan
Citations98
SJR quartileQ1
SJR score0.97
SNIP1.02

TL;DR

It is asserted that there are two approaches to successful database marketing: cognitive and behavioral analysis, and the advantages of the mathematical computation RFM in consumer behavioral analysis are described.

Abstract

Asserts that there are two approaches to successful database marketing: cognitive and behavioral analysis. In this way, marketers can garner a clear understanding of what customers and prospects “look like”. Reviews the processes involved in database marketing. Suggests to marketers the best processes to adopt. Describes the advantages of the mathematical computation RFM (recency, frequency, and monetary value) in consumer behavioral analysis. Provides a description of how the system can be implemented by practitioners.

Keywords

Social SciencesBusiness, Management and Accounting