Operations and Quality Management
Published 1 April 1999
Samuel K. M. Ho
Citations34
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Abstract
1. Introduction to Operations Management. 2. Introduction to TQM. 3. The TQM Gurus Ideas. 4. The TQMEX Model. 5. Japanese 5-S Practice. 6. Business Process Re-engineering. 7. Quality Control Circles and Problem Solving. 8. ISO 9000 and Quality Audit. 9. Total Productive Maintenance. 10. TQM/BE Awards. 11. TQMEX in the Real World. References. Suggested Answers. Sources of Information and Advice. Index.
Keywords
Business, Management and Accounting