Demand/capacity management in health care: An application of yield management
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TL;DR
The implementation of yield management in a health care facility is examined by examining the application of the concepts to some segments of health care.
Abstract
Although the concepts of yield management have been applied successfully to many services such as hotels and airlines, the concepts have not expanded much further. Some segments of health care appear to be logical candidates to apply and benefit from the concepts, and this article addresses that application by examining the implementation of yield management in a health care facility. Not only is the implementation described, but the issues surrounding that implementation are discussed.