DEVELOPMENT AND VALIDATION OF A FORCED CHOICE SCALE TO MEASURE JOB-RELATED DISCOMFORT AMONG CUSTOMER SERVICE REPRESENTATIVES.
Academy of Management JournalPublished 1 March 1987
H. John Bernardin
Citations21
SJR quartileQ1
SJR score10.53
SNIP3.95
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Abstract
The article discusses methods of measuring job-related discomfort. The author notes a number of obstacles to obtaining an accurate measure of negative emotions related to job performance, including...
Keywords
PsychologyBusiness, Management and Accounting
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