The not-so-simple truth.
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TL;DR
Acknowledging to a patient or his family that an error occurred during treatment is one of the hardest things a physician or hospital executive will ever have to do, but doing so promptly, truthfully and with a sincere "I'm sorry" is the right thing, experts say.
Abstract
Acknowledging to a patient or his family that an error occurred during treatment is one of the hardest things a physician or hospital executive will ever have to do. But doing so promptly, truthfully and with a sincere "I'm sorry" is the right thing, experts say, and, in the process, may diffuse anger and allow for a fair financial settlement.