Observation of Work Practices in Natural Settings
Cambridge University Press eBooksPublished 26 June 2006
William J. Clancey
Citations91
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Keywords: Ethnography, Workplace Study, Practice, Participant Observation, Ethnomethodology, Lived Work
Keywords
Social Sciences
Communities of practice learning, meaning, and identity
28,542 Citations1999Étienne Wenger
American Sociological ReviewThe Presentation of Self in Everyday Life.
26,149 Citations1956Kaspar D. Naegele, Erving Goffman
Cambridge University Press eBooksCommunities of Practice
21,900 Citations1998Étienne Wenger
Identity in practice, modes of belonging, participation and non-participation, and learning communities: a guide to understanding identity in practice.
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions
6,949 Citations1987Donald A. Schön
The problems that face professionals (physicians, lawyers, architects) are rarely straightforward and clear; they are complex and lack "right answers."
The MIT Press eBooksCognition in the Wild
6,871 Citations1995Edwin Hutchins
Welcome aboard navigation as computation the implementation of contemporary pilotage the organization of team performances communication navigation as a context for learning learning in context organizational learning cultural cognition.
The American Journal of PsychologyPlans and Situated Actions: The Problem of Human-Machine Communication
5,333 Citations1990Barry H. Kantowitz, Lucy Suchman
This paper presents a meta-modelling architecture for human-machine communication that automates the very labor-intensive and therefore time-heavy and therefore expensive and expensive process of designing and implementing communication systems.
Human Problem Solving
4,923 Citations1972Allen Newell
The Silent Language
3,480 Citations1959E. T. Hall
Contextual Design: Defining Customer-Centered Systems
2,760 Citations1997Hugh Beyer, Karen Holtzblatt
Journal of the Learning SciencesInteraction Analysis: Foundations and Practice
2,585 Citations1995Brigitte Jordan, Austin Henderson
Video technology has been vital in establishing Interaction Analysis, which depends on the technology of audiovisual recording for its primary records and on playback capability for their analysis.
Choice Reviews OnlineContext and consciousness: activity theory and human-computer interaction
2,510 Citations1996
Part 1 Activity theory basics: introduction activity theory and human-computer interaction, Bonnie A. Nardi activity theory as a potential framework for human- computer interaction research, and Victor Kaptelinin studying context.
Psychology Press eBooksThe Nature of Expertise
2,180 Citations2014Michelene T.H., Robert Glaser +1 more
This chapter discusses Expertise on the Bench: Modeling Magistrates' Judicial Decision-Making and Expertise in a Complex Skill: Diagnosing X-Ray Pictures, and examines the relationship between Comprehension and Reasoning in Medical Expertise.
The concept of activity in Soviet psychology
2,125 Citations2002James V. Wertsch
Metaphor and Thought
2,039 Citations1979Andrew Ortony
Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work
1,690 Citations1999Kim J. Vicente
Participatory Design
1,500 Citations2017Susanne Bødker, Kaj Grønbæk +1 more
This collection is characterized by a rich and diverse set of perspectives and experiences that, despite their differences, share a distinctive spirit and direction -- a more humane, creative, and effective relationship between those involved in technology's design and use, and between technology and the human activities that motivate the technology.
Computer Supported Cooperative Work (CSCW)Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work
1,416 Citations1999Susan Leigh Star, Anselm Strauss
This article provides a framework for analyzing invisible work in CSCW systems and sample across a variety of kinds of work to enrich the understanding of how invisibility and visibility operate.
Cognitive Work Analysis
1,349 Citations1999Kim J. Vicente
ErgonomicsActivity theory as a framework for analyzing and redesigning work
1,324 Citations2000Yrjö Engeström
Cultural-historical activity theory is a new framework aimed at transcending the dichotomies of micro- and macro-, mental and material, observation and intervention in analysis and redesign of work, and finds from a longitudinal intervention study of children's medical care illuminate the theoretical arguments.
Design at Work
1,230 Citations2020
This book discusses design in action from Prototyping by Demonstration to Cooperative Prot prototyping, from System Descriptions to Scripts for Action, and sets the stage for Design as Action.
Cognitive Systems Engineering
1,204 Citations2017
This paper presents a meta-analysis of the design process of a Library System and the design of a Library System in the context of a work domain with a focus on user-Work Coupling.
Cambridge University Press eBooksGenerative metaphor: A perspective on problem-setting in social policy
1,140 Citations1993Donald A. Schön
Choice Reviews OnlineHandbook of methods in cultural anthropology
1,073 Citations1999H. Russell Bernard
Publications (Konstfack University of Arts, Crafts, and Design)Work-oriented design of computer artifacts
933 Citations1989Pelle Ehn
This thesis is an inquiry into the human activity of designing computer artifacts that are useful to people in their daily activity at work and the emphasis is on opportunities and constraints for such artifacts.
The Problem of Activity in Psychology
830 Citations2024А. Н. Леонтьев
Social Organization of Medical Work
811 Citations2017Anselm L. Strauss, Shizuko Fagerhaugh +2 more
Anthropology of Work ReviewWork‐Oriented Design of Computer Artifacts
718 Citations1989David Hakken
Work-Oriented Design of Computer Artifacts, a meta-modelling approach to the design of computer artifacts, shows clear trends in what is called “consciousness-based design” and “human-computer interaction”.
Workplace Studies: Recovering Work Practice and Informing System Design
539 Citations2000Paul Luff, Jon Hindmarsh +1 more
This chapter discusses the critical role of workplace studies in CSCW, the interface between research and design, and the potential role of new technology at the International Monetary Fund.
Journal of Forensic SciencesExpertise in a complex skill: Diagnosing x-ray pictures.
522 Citations1988Alan M. Lesgold, Harriet Rubinson +4 more
Computer Supported Cooperative Work (CSCW)Expansive Visibilization of Work: An Activity-Theoretical Perspective
476 Citations1999Yrjö Engeström
It is concluded that expansive visibilization, driven by contradictions and seeking to reconceptualize the object and motive of work, is not a straightforward process which can be neatly controlled from above.
ScienceThe Spirit Rover's Athena Science Investigation at Gusev Crater, Mars
447 Citations2004S. W. Squyres, R. E. Arvidson +48 more
Studies in Second Language AcquisitionDISCOURSE AND TECHNOLOGY: MULTIMODAL DISCOURSE ANALYSIS
356 Citations2005Marja‐Liisa Helasvuo
Human-Computer InteractionOn "Technomethodology": Foundational Relationships Between Ethnomethodology and System Design
287 Citations1998Paul Dourish, Graham Button
A new approach takes as its starting point a relationship between ethnomethodology and system design that is a foundational, theoretical matter rather than simply one of design practice and process, and emerges a new model of interaction with computer systems, which is based on ethnometric perspectives on everyday human social action.
King Solomon's Ring
265 Citations2003Konrad Lorenz
Palgrave Macmillan UK eBooksHow Can Expertise be Defined? Implications of Research from Cognitive Psychology
254 Citations1998Robert R. Hoffman
Computer Supported Cooperative Work (CSCW)“It's Just a Matter of Common Sense”: Ethnography as Invisible Work
248 Citations1999Diana E. Forsythe
The nature of ethnographic expertise is clarified, six misconceptions about ethnography that I have encountered among scientists are described, and real-life examples are presented to illustrate why quasi-ethnographic work based on these misconceptions is likely to be superficial and unreliable.
International Journal of Human-Computer StudiesBrahms: simulating practice for work systems design
196 Citations1998William J. Clancey, Patricia Sachs +2 more
Brahms was developed as a tool to support the design of work by illuminating how formal flow descriptions relate to the social systems of work; it is accomplished by incorporating multiple views—relating people, information, systems, and geography—in one tool.
ACM SIGCAS Computers and SocietyHuman centered systems in the perspective of organizational and social informatics
134 Citations1998Rob Kling, Susan Leigh Star
In 1997, there were several sustained discussions within the NSF about organizing research around new field labels--"human centered systems" and "knowledge and distributed intelligence," which became a portion of a report that was part of these efforts.
Discourse and Technology: Multimodal Discourse Analysis
127 Citations2004Philip Levine, Ronald Scollon
Cognitive Systems ResearchSimulating activities: Relating motives, deliberation, and attentive coordination
110 Citations2002William J. Clancey
The emphasis is on simulating human behavior as it naturally occurs, such that 'working' is understood as an aspect of living and a synthesis of previously unrelated analytic perspectives and a broader appreciation of the nature of human cognition are tied together.
IEEE Intelligent SystemsModeling and simulating practices, a work method for work systems design
107 Citations2002Maarten Sierhuis, William J. Clancey
The integration and use of technology, the distribution and collocation of people, organizational roles and procedures, and the facilities where the work occurs largely determine the evolution of work systems and work practice.
Computer Supported Cooperative Work (CSCW)The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW
102 Citations2000Richard Harper
This paper describes one fieldwork program developed over a number of projects in ethnography that has been allied with computer systems and work practice design.
Human factors in information technologyThe Design of Computer Supported Cooperative Work and Groupware Systems
81 Citations1996
Beyond Programming: To a New Era of Design
74 Citations1996Bruce I. Blum
Taking Practice Seriously
71 Citations2020Eleanor Wynn
Medical Entomology and ZoologyCrossing the Border: The Social and Engineering Design of Computer Integrated Manufacturing Systems
60 Citations1991J. Martin Corbett, Lauge Baungaard Rasmussen +1 more
Computer Supported Cooperative Work (CSCW)The relevance of ‘work-practice’ for design
55 Citations1995Graham Button, Richard Harper
It is argued that full and due weight has to be placed upon grounding the concept inanalytic explications of the interactional ordering of work to fully realise the radicalisation of design portended by the deployment of the concept of work-practice.
Oxford University Press eBooksBeyond Programming
42 Citations1996Bruce I. Blum
This chapter discusses the design process through the lens of a philosophy of science, as well as some of the principles of participatory design, which have been applied to the software process.
Field MethodsField Science Ethnography: Methods for Systematic Observation on an Arctic Expedition
39 Citations2001William J. Clancey
IEEE Intelligent SystemsFrom contextual inquiry to designable futures: what do we need to get there?
39 Citations2003Sidney Dekker, James M. Nyce +1 more
This paper takes a special look at contextual enquiry as a putatively (and indeed potentially) superior way of giving end users a serious say in the procurement process of complex cognitive systems.
Journal of Talent Development and ExcellenceTechnology and Social Interaction: Notes on the Achievement of Authoritative Knowledge in Complex Settings
39 Citations2014Brigitte Jordan
Artificial intelligence and societyCrossing the Border
31 Citations1991J. Martin Corbett, Lauge Baungaard Rasmussen +1 more
The Interdisciplinary Design of Computer-Integrated Manufacturing Systems: ESPRIT Project 1217 (1199) Part One and Interdisciplinary Collaboration in the Second Half of ESPR IT Project 1213 (1198) are presented.
HabitationParticipant Observation of a Mars Surface Habitat Mission Simulation
18 Citations2006William J. Clancey
NASA Technical Reports Server (NASA)Multi-Agent Modeling and Simulation Approach for Design and Analysis of MER Mission Operations
18 Citations2005Chin Seah, Maarten Sierhuis +1 more
This paper discussed mission system designers' reactions to the simulation output during model validation and the presentation of generated work procedures and used the MER model, used to model and simulate NASA's Mars Exploration Rover mission work practice, to develop a future mission operations concept.