An Internet-Based Patient-Provider Communication System: Randomized Controlled Trial
Journal of Medical Internet ResearchPublished 5 August 2005Open access
Chen‐Tan Lin, Loretta Wittevrongel, Laurie Moore, Brenda L. Beaty, Stephen E. Ross
Citations208
SJR quartileQ1
SJR score1.99
SNIP1.96
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TL;DR
Patients in the portal group particularly valued the portal’s convenience, reduced communication barriers, and direct physician responses, which may enhance the patient-physician relationship.
Abstract
Portal group patients demonstrated increased satisfaction with communication and overall care. Patients in the portal group particularly valued the portal's convenience, reduced communication barriers, and direct physician responses. More online messages from patients contained informational and psychosocial content compared to telephone calls, which may enhance the patient-physician relationship.
Keywords
Health ProfessionsBusiness, Management and Accounting
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