Systems are not solutions: Issues in creating information systems that account for the human organization
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TL;DR
One involved the collection and public reporting of measures of quality of work life in an organization; the other linked survey measures with other performance indicators for feedback purposes within a firm.
Abstract
The results of two "action research" projects involving the creation of new information systems in organizations are reported. One involved the collection and public reporting of measures of quality of work life in an organization; the other linked survey measures with other performance indicators for feedback purposes within a firm. In neither case did the information system yield the expected results. The implications of this for creating organizational changes through information systems are considered and the point is made that systems are not solutions - although they can be a part of them.