Patient satisfaction and related factors in Kerman hospitals.

PubMedPublished 23 June 2006

A Bahramoour, Farzaneh Zolala

Citations50

Abstract

To determine the level of patient satisfaction in hospitals in Kerman and to determine the factors affecting satisfaction, we did an analytic cross-sectional study on 3017 patients from March 2002 to March 2003. We used a 4-part questionnaire covering demographics, satisfaction, patients' needs and mental health status. Just over 50% of the patients were female. Mean age was 37.4 years (range 1-99 years). Just under 50% of patients were satisfied. There was a significant relationship between satisfaction and type of hospital (P < 0.001), ward (P < 0.006), education level (P < 0.004), history of hospitalization (P < 0.001), need for medical services (P < 0.001), health status (P < 0.001) and duration of hospitalization (P < 0.002).

Keywords

Health ProfessionsEconomics, Econometrics and FinanceBusiness, Management and Accounting

Social Science & MedicineService quality perceptions and patient satisfaction: a study of hospitals in a developing country

737 Citations2001Syed Saad Andaleeb

Patients'voice must begin to play a greater role in the design of health care service delivery processes in the developing countries and their links to patient satisfaction in the context of Bangladesh are examined.

Journal of Advanced NursingSatisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction

283 Citations1995Mark Avis, Meg Bond +1 more

It is argued that current approaches to measuring satisfaction may not be grounded in the values and experiences of patients; therefore satisfaction surveys could be denying patients the opportunity to have their opinions included in the planning and evaluation of health care services.

Journal of General Internal MedicineAre older patients more satisfied with hospital care than younger patients?

264 Citations2003C. Komal Jaipaul, Gary E. Rosenthal

Satisfaction exhibits a complex relationship with age, with scores increasing until age 65 to 80 and then declining, and this relationship was consistent across individual satisfaction scales, but was modified by health status.

View PDF

Journal for Healthcare QualityDeterminants of Patient Satisfaction in a Military Teaching Hospital

42 Citations2002Cesim Demir, Yusuf Çeli̇k

The findings indicated that satisfaction with physician, nursing, physical plant, and food services were the main determinants of overall satisfaction with the hospital.

Women s Health IssuesGender and patient satisfaction in managed care plans: analysis of the 1999 HEDIS/CAHPS 2.0H adult survey

41 Citations2001Carol S. Weisman, Jillian T. Henderson +3 more

It can be useful to analyze CAHPS scores by gender to identify areas for quality improvement in women's health care, and not-for-profit status and lower turnover of primary care providers are stronger determinants of women's than men's satisfaction.

Psychiatric ServicesFactors predicting patients' satisfaction with managed mental health care

33 Citations1995Stephanie Pickett, John S. Lyons +3 more

Patients who reported better psychological functioning and who rated the managed care staff as helpful and their therapist as skillful and conveniently located were more likely to be satisfied with the services they received.

PubMedSatisfaction with access to and quality of health care among Medicare enrollees in a health maintenance organization.

32 Citations1997Yao Meng, Darius E. Jatulis +2 more

Findings indicate that items that members rated least favorably, such as ability to contact a physician after hours, added little to the prediction of satisfaction with access to and quality of health care.

Saudi Medical JournalPatient expectation and satisfaction in different hospitals in Irbid, Jordan

8 Citations2001Salah Mawajdeh, K A Daabseh +2 more

Assessment of patient satisfaction is useful as a monitoring indicator for overall health care delivery performance, but still interventions are required to improve the delivered care.