Can information technology improve managerial problem finding?
Information & ManagementPublished 1 December 1994
Lutfus Sayeed, Harvey J. Brightman
Citations12
SJR quartileQ1
SJR score2.92
SNIP2.74
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TL;DR
Surprisingly, when compared to non-computerized support, computerized information or communications support did not produce more accurate problem finding.
Abstract
Abstract The study investigated the use and effectiveness of computerized information and communications support in 90 problem and opportunity finding episodes within the banking industry. In 76 problem finding episodes, branch managers used some form of computerized information and communications support. The descriptive data suggested that branch managers frequently use Management Information Systems and Transactions Processing Systems reports to identify both operational and strategic problems. When managers used computerized information or communications support tools to find potential problems or opportunities, they (1) found potential problems and opportunities in a more timely fashion, (2) used inputs from a larger number of departments, and (3) sought information from more sources. Surprisingly, when compared to non-computerized support, computerized information or communications support did not produce more accurate problem finding. The study suggests organizational and managerial practices that can enhance information support of problem finding. Finally, the potential for additional research is presented.
Keywords
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