Performance Measurement in Service Businesses
Medical Entomology and ZoologyPublished 14 January 1992
T. J. Brignall, Louise Fitzgerald, Robert J. Johnston, Rhian Silvestro
Citations781
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Abstract
Control and Performance Measuring Results Measuring Service Quality Measuring Flexibility Measurement of Resource Utilisation Measurement of Innovation Performance Measures: Choice and Implementation.
Keywords
Business, Management and Accounting