Benchmarking: A Signpost to Excellence in Quality and Productivity
Published 1 March 1994
Bengt Karlöf, Svante Östblom
Citations102
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TL;DR
Thesis: From Benchmarking to Benchlearning, a book on how to Benchmark for Effect and how to implement for Effect.
Abstract
According to the authors, benchmarking exerts a powerful leverage effect on an organization and they consider some of the factors which justify their claim. Describes how to implement benchmarking and exactly what to benchmark. Explains benchlearning which integrates education, leadership development and organizational dynamics with the actual work being done and how to make it work more efficiently in terms of quality and productivity.
Keywords
Business, Management and Accounting