Figuring Things Out: A Trainer's Guide To Needs And Task Analysis

This book discusses Observational Approaches to Figuring Things Out, Strategies of, and Tactics for, Conducting an FTO Study, and Reporting Results to Management beyond Figuring things out.

Abstract

Introduction Why This Book? The Strategies of, and Tactics for, Conducting an FTO Study Finding a Place to Startor, Why You Have to Have a Model Watching People Work: Observational Approaches to Figuring Things Out Simple Observations, Time Studies, and Task Listings Developing and Using S-R Tables: The Deterline Approach to Task Analysis Behavioral Algorithms: An Information-Processing Approach to Task Analysis Using Behavioral Frequency Counts Talking to People About Work Talking to People in Groups: The Focus Group Discussion Doing It Face-to-Face: Making the Most of One-On-One Interviews Let Your Fingers Do the Walking: Gathering Information Over the Telephone Playing Twenty Questions Tell Me a Story: The Critical Incident Technique Making Order from Chaos: Using Consensus Groups Using Surveys and Questionnaires Odds and Ends Looking at Performance Information: Reading the Other Persons Watch Fault Tree Analysis: Making Progress Working Backwards Pyramid Power: Using Learning Hierarchies in Task Analysis Matching Techniques and Problems Deciding When to Use What: Technical Criteria Deciding When to Use What: Organizational Criteria A Flow Chart Approach to Selecting the Right Technique In Summary Reporting Results to Management Beyond Figuring Things out: Solutions Still Pay the Rent.