Sustaining Tourism Employment

Abstract

Abstract This paper addresses some of the problems that arise out of the special characteristics history and circumstances have given to employment in the tourism sector. Impetus for the paper was provided by field work conducted in Sri Lanka and the Cook Islands as part of a Tourism Master Planning Consultancy, and my own experiences as a working chef during two periods in London. The findings provide a suitable stage for examining the perceived wisdom surrounding the nature of tourism employment. In particular, we emphasise that while tourism jobs provide value-added for both employer and holidaymaker through so-called ‘people skills’, these important skills seem not to be counted when remunerating employees. The role of expatriates in training is looked at, as is the role of government. We conclude with some concrete ideas about ways in which quality of experience at the workplace can be added for tourism employees. Without this, the long-term sustainability of this ‘people industry’ will be vulnerable.