What attributes determine quality and satisfaction with health care delivery?
Health Care Management ReviewPublished 1 January 1994
Michael R. Bowers, John E. Swan, W. F. Koehler
Citations363
SJR quartileQ1
SJR score1.13
SNIP1.19
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TL;DR
Five attributes of health care delivery that define patients' perceptions of quality and satisfaction are identified and managerial implications for diagnosing quality concerns of patients are discussed.
Abstract
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.
Keywords
Health ProfessionsBusiness, Management and Accounting