Need radical innovation and continuous improvement? Integrate process reengineering and TQM
Planning ReviewPublished 1 March 1993
Thomas H. Davenport
Citations201
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Abstract
Initiatives to enhance operational performance can include some programs that strive for continuous improvement and others that attempt radical innovation. But implementation depends upon learning how to integrate the substantially different approaches of total quality management (TQM) and business reengineering.
Keywords
Business, Management and Accounting