Managing people and technological change

The investigations found that improving customer service through employee involvement and new technology - a case study - the communications industry and organisational conditions for the introduction of new technology need to be considered.

Abstract

PART 1 HUMAN IMPLICATIONS OF COMPUTER SYSTEMS TECHNOLOGY AND PEOPLE - THE ISSUES Job design and impact of technology and computer systems Technological change, management and organisation PART 2 OPPORTUNITIES CREATED BY TECHNOLOGICAL CHANGE MATCHING TECHNOLOGY AND PEOPLE - A STUDY OF FLEXIBLE MANUFACTURING Participation in job and systems design - in automation of loom building New technology and organisation development PART 3 IMPACT OF AUTOMATION AND COMPUTERISATION AUTOMATION AND JOB SATISFACTION - A CASE STUDY OF AN AUTOMATED PAINT SPRAYING PLANT Analysis of paint spraying case Office automation - Computerisation of an order office Analysis of the office automation case Observations and conclusions on Part 3 PART 4 CORPORATE CULTURE AND TECHNOLOGICAL CHANGE - INTRODUCTION Improving customer service through employee involvement and new technology - a case study - the communications industry Analysis of customer service case Technological change and the managerial culture in 1990s - a case study of organisational conditions for the introduction of new technology PART 5 - RESULTS AND CONCLUSIONS - IS IT POSSIBLE TO INTRODUCE NEW TECHNOLOGY IN A HUMAN WAY? What can we learn from the investigations? Strategies for the effective introduction of new technology