Developing management skills

Abstract

PART I: PERSONAL SKILLS 1. Developing Self-Awareness 2. Managing Personal Stress 3. Solving Problems Analytically and Creatively PART II: INTERPERSONAL SKILLS 4. Building Relationships by Communicating Supportively 5. Gaining Power and Influence 6. Motivating Others 7. Managing Conflict PART III: GROUP SKILLS 8. Empowering and Delegating 9. Building Effective Teams and Teamwork 10. Leading Positive Change PART IV: SPECIFIC COMMUNICATION SKILLS Supplement A. Making Oral and Written Presentations Supplement B. Conducting Interviews Supplement C. Conducting Meetings