Designing Robot-Friendly Hospitality Facilities
SSRN Electronic JournalPublished 13 October 2017Open access
Stanislav Ivanov, Craig Webster
Citations43
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Abstract
The adoption of service robots by both hospitality companies and end consumers raises many questions regarding how companies will adapt to this new technology. The paper investigates how hospitality firms (hotels, restaurants, bars, etc.) need to (re)design their facilities in order to make them accessible for robots. The paper emphasises that robot-friendliness of facilities would be a new source of competitive advantage for hospitality companies in the future.
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Computer ScienceEngineeringBusiness, Management and Accounting
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