Employment policies and practices in the lodging industry

Abstract

Respondents were asked a series of questions about their strategic personnel management policies to see how they were coping with the labor shortage. The results were rather disappointing, from the perspective of trying to reduce labor turnover and compete favorably in the current tight labor market. Only one-half of the respondents in this survey indicated that they have formal training or education programs for their employees. Only two-thirds of the respondents in the survey encourage employee involvement in their jobs or encourage job security and longevity. Only one-third provide guidance on career paths within the company, and only one-third even claim to be paying relatively high wages.