Measuring Service Quality in Recreational Programs with SERVQUAL.
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Abstract
AUTHOR Bauch, Joel R. TITLE Measuring Service Quality in Recreational Programs with SERVQUAL. PUB DATE 1999-00-00 NOTE 15p.; In: ICORE '98: Proceedings from the International Conference on Outdoor Recreation and Education (12th, Fort Walton Beach, FL, October 20-24, 1998); see RC 021 840. PUB TYPE Reports Descriptive (141) -Speeches/Meeting Papers (150) Tests/Questionnaires (160) EDRS PRICE MF01/PC01 Plus Postage. DESCRIPTORS College Programs; Data Collection; Data Interpretation; Higher Education; *Participant Satisfaction; Program Evaluation; Questionnaires; *Recreational Programs; *Surveys IDENTIFIERS *Outdoor Recreation; *Service Quality