Exploring the Dynamics of the End-User Environment: The Impact of Education and Task Differences on Change
Human RelationsPublished 1 May 1990
Gayle J. Yaverbaum, Oya Culpan
Citations15
SJR quartileQ1
SJR score4.15
SNIP3.35
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TL;DR
It is found that differences in perceived job motivation can be traced to task and education, and it is concluded that the type of educational program offered by organizations is vital to information system satisfaction.
Abstract
Myriads of researchers have investigated the link between information system use and end-user satisfaction. In spite of the proliferation of such research, many questions remain. This study explores the end-user environment by studying motivation and satisfaction of computer users over a 6-month interval. The Job Diagnostic Survey (JDS), designed by Hackman and Oldham, was employed to measure job core characteristics of 44 computer end-users. Scores were compared those of an earlier survey administered within the same organizations. We find that differences in perceived job motivation can be traced to task and education. Furthermore, we conclude that the type of educational program offered by organizations is vital to information system satisfaction.
Keywords
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