NFC Smart City: Cities of the Future—A Scenario Technique Application

The role of system theory in the scenario processes is explored in order to comprehend whether scenarios can be regarded as systems and suggest that a secret leader in the ecosystem is crucial for the concept’s success.

Abstract

In order to be prepared for challenges caused by globalization, urbanization, climate change, socio-demographic changes, new values and norms in societies, so-called Smart City concepts have been developed. These cities implement Information and Communication Technologies (ICT) to enhance life quality, efficiency of mobility, economy and sustainability. This article intends to comprehend the symptoms which indicate the future implication of NFC technology in its role within Smart City concepts. Furthermore, the future scenarios for stakeholders in tourism destinations are illuminated by applying a scenario technique. Within this context, this study explores the role of system theory in the scenario processes in order to comprehend whether scenarios can be regarded as systems. The results of the study clarify the factors that influence the implementation of the concept. Moreover, they suggest that a secret leader in the ecosystem is crucial for the concept's success. The scenarios described contribute to the strategic orientation for future directions of tourism destinations and their stakeholders.