User Participation, Management Support and System Types
Information Resources Management JournalPublished 1 July 1994
Edward J. Garrity
Citations15
SJR quartileQ2
SJR score0.26
SNIP0.40
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
Evidence is provided that system type or problem type is an important moderating variable between user participation and perceived usefulness and this study provides evidence.
Abstract
This paper explores user participation in the systems development process and examines this variable in relation to the type of system under development. Prior user participation research has not shown conclusive support for its impact on system success. Ives and Olson (1984) have suggested that much of the prior research on user involvement/participation has not been strongly grounded in theory. Using Simon’s (1965) model of decision-making together with Zmud’s (1983) typology of systems, it is hypothesized that user participation’s impact on perceived usefulness should be greater for the more unstructured (non-programmed) decision-based systems than for transaction processing systems. This paper thus tests for moderating influences by system type. This study provides evidence that system type (or problem type) is an important moderating variable between user participation and perceived usefulness.Purchase this article to continue reading all 10 pages >
Keywords
Computer ScienceBusiness, Management and Accounting
How We Think
6,812 Citations1910John Dewey
Econometric Models and Economic Forecasts
5,027 Citations1990Robert S. Pindyck, Daniel L. Rubinfeld
Management ScienceDevelopment of a Tool for Measuring and Analyzing Computer User Satisfaction
2,554 Citations1983James E. Bailey, Sammy W. Pearson
This paper reports on a technique for measuring and analyzing computer user satisfaction, starting with the literature and using the critical incident interview technique, and creating a questionnaire for measuring satisfaction using the semantic differential scaling technique.
Management ScienceUser Involvement and MIS Success: A Review of Research
1,334 Citations1984Blake Ives, Margrethe H. Olson
The authors present a conceptual framework into which previous research has been mapped that can provide direction to future efforts and a set of variables that have been proposed as potentially impacting the relationship between user involvement and system success.
MIS QuarterlyExecutive Involvement and Participation in the Management of Information Technology
765 Citations1991Sirkka L. Järvenpää, Blake Ives
Alternative models of executive support are put forward by examining chief executive officers' behaviors in and perceptions of IT activities, and it is suggested that executive involvement is more strongly associated with the firm's progressive use of IT than executive participation in IT activities.
MIS QuarterlyRethinking the Concept of User Involvement
621 Citations1989Henri Barki, Jon Hartwick
This article argues for a separation of the constructs of user participation (a set of behaviors or activities performed by users in the system development process) and user involvement (a subjective psychological state reflecting the importance and personal relevance of a system to the user).
Academy of Management JournalUser Attitudes and Management Information System Use.
567 Citations1979D. Robey
INFORMS Journal on Applied AnalyticsDecision Making and Problem Solving
564 Citations1987Herbert A. Simon, George B. Dantzig +8 more
The advances needed to combine human thinking with intelligent machines to achieve a more productive society are discussed.
Decision Support SystemsA knowledge-based SWOT-analysis system as an instrument for strategic planning in small and medium sized enterprises
421 Citations1999Geert‐Jan Houben, K. Lenie +1 more
Vanhoof, K, Univ Limburg, Dept Appl Econ, Univ Campus, B-3590 Diepenbeek, Belgium.
MIS QuarterlyThe Effect of User Involvement on System Success: A Contingency Approach
420 Citations1988Peter R. Tait, Iris Vessey
The results show that high system complexity and constraints on the resources available for system development are associated with less successful systems.
Decision SciencesORGANIZATIONAL CONTEXT, USER INVOLVEMENT, AND THE USEFULNESS OF INFORMATION SYSTEMS*
406 Citations1986Charles R. Franz, Daniel Robey
The results show that user involvement in design and implementation is related positively to users' perceptions of system usefulness, but organizational factors were not found to be related significantly to user involvement, as had been originally hypothesized.
Communications of the ACMAn assessment of the prototyping approach to information systems development
356 Citations1984Maryam Alavi
A two-phased research project comparing the prototyping approach with the more traditional life cycle approach finds that prototyping facilitates communication between users and designers during the design process, however, the findings also indicate that designers who used prototyping experienced difficulties in managing and controlling thedesign process.
Management ScienceUser Involvement in Information System Development: A Conflict Model and Empirical Test
340 Citations1982Daniel Robey, Dana L. Farrow
Results show that influence does result from user participation, and that influence leads to both conflict and resolution, but participation without influence does not lead to success in any of the three development stages.
Management ScienceA Discrepancy Model of End-User Computing Involvement
308 Citations1989William J. Doll, Gholamreza Torkzadeh
Within the context of traditional data processing, the MIS literature has devoted considerable attention to the relationship between user involvement and MIS success: unfortunately, this research finds that this relationship is not well understood.
MIS QuarterlyRestoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance
287 Citations1988Ann-Marie K. Baronas, Meryl Reis Louis
It is proposed that: (1) system implementation represents a threat to users’ perceptions of control over their work and a period of transition during which users must cope with differences between old and new work systems; (2) user involvement is effective because it restores or enhances perceived control.
IEEE Transactions on Software EngineeringPrototyping Versus Specifying: A Multiproject Experiment
268 Citations1984Barry Boehm, Terence E. Gray +1 more
In this experiment, seven software teams developed versions of the same small-size (2000-4000 source instruction) application software product that yielded products with roughly equivalent performance, but with about 40 percent less code and 45 percent less effort.
Management ScienceThe Process and Product of System Design
259 Citations1978Richard J. Boland
This study addresses the as yet unexplored question of how a user should be involved in the system design process and found that for this ill-structured problem, the alternative interaction process produced higher quality designs with important implementation advantages.
Management ScienceAn Evolutionary Strategy for Implementing a Decision Support System
224 Citations1981Maryam Alavi, John C. Henderson
This paper investigates two alternative strategies for implementing Decision Support Systems DSS: evolutionary and traditional and results indicate significantly higher utilization of the DSS with the evolutionary approach.
Information Systems ResearchUser Involvement as an Interaction Process: A Case Study
194 Citations1990Michael Newman, Faith Noble
A two-stage model of user involvement based on Robey and Farrow's work (1982) is proposed which distinguishes conflict development from conflict resolution.
Academy of Management JournalThe Management Information System User: An Exploratory Behavioral Analysis.
170 Citations1976Charles D. Schewe
EconometricaWeaker Criteria and Tests for Linear Restrictions in Regression
158 Citations1972T. D. Wallace
Journal of Marketing ResearchPooling Issues and Methods in Regression Analysis with Examples in Marketing Research
104 Citations1975Frank M. Bass, Dick R. Wittink
The issues associated with the decision of whether or not to pool the data for purposes of estimation are explored and examples of marketing applications are provided.
Information Systems ResearchDimensions of I/S Planning and Design Aids: A Functional Model of CASE Technology
98 Citations1990John C. Henderson, Jay G. Cooprider
This research develops a functional model of I/S planning and design support technology that distinguishes three general functional dimensions: Production Technology, Coordination Technology and Organizational Technology.
MIS QuarterlyHeuristic Development: A Redesign of Systems Design
94 Citations1979Thomas Berrisford, James C. Wetherbe
The authors advocate providing or at least simulating user capabilities early in the systems development process, made possible by the use of an online relational-type Database Management System.
Journal of the American Statistical AssociationTables for the Mean Square Error Test for Exact Linear Restrictions in Regression
70 Citations1969T. D. Wallace, Carlos Toro-Vizcarrondo
MIS QuarterlyDevelopment Patterns For Decision Support Systems
69 Citations1978Steven Alter
Examples from a case-oriented survey of fifty-six decision support systems are cited to illustrate each of four implementation patterns that were observed in the sample, each of which has its own purpose and dynamics.
MIS QuarterlyPrototyping For Systems Development: A Critical Appraisal
67 Citations1985Marius A. Janson, L. Douglas Smith
The experience gained from applying the prototyping method in the design of engineering systems permits us to exploit its advantages and to avoid its misapplications when it is used in information systems development.
MIS QuarterlyAn Experimental Validation of the Gorry and Scott Morton Framework
53 Citations1989Peeter Kirs, G. Lawrence Sanders +2 more
While firm support is found for the assumption that the level of information attributes varies across system type in the direction postulated, there is evidence that the ability to differentiate the component attributes is affected by such factors as field dependency and mode of presentation.
Decision SciencesA Congruence Construct of User Involvement
53 Citations1991William J. Doll, Gholamreza Torkzadeh
A congruence construct of user involvement is presented as an alternative way of modeling this contingency relationship and may offer theoretical as well as empirical advantages over the use of component measures.
Information & ManagementImplementation and structural variables
36 Citations1986Robert P. Cerveny, G. Lawrence Sanders
This paper reviews the hypothetical and empirical studies concerning organizational factors and gives several recommendations for future research strategies.
Journal of Management Information SystemsA Problem-Solving Perspective on Systems Development
36 Citations1990Robert P. Cerveny, Edward J. Garrity +1 more
A theoretical basis for the two dominant problem-solving approaches (sdlc and prototyping) is presented along with the results of a field study of the effectiveness of the strategies in fourth-generation language environments, indicating the appropriateness of a mixed development strategy contingent on system type.
AIS Electronic Library (AISeL) (Association for Information Systems)A REVIEW OF THE INFLUENCE OF USER INVOLVEMENT ON SYSTEM SUCCESS
34 Citations1988Karen Pettingell, Thomas E. Marshall +1 more
Meta-analysis is employed to systematically combine the results of many user involvement studies to see if the overall results are significant, and the strength of the relationship between user involvement and system success is developed.
Journal of Management Information SystemsThe Application of Prototyping to Systems Development: A Rationale and Model
32 Citations1986Robert P. Cerveny, Edward J. Garrity +1 more
A model is presented which assists analysts and users in determining when, and to what extent, to use prototyping either along with or as a replacement for traditional systems development techniques.
ACM SIGMIS Database the DATABASE for Advances in Information SystemsThe evolution of information systems development approach
20 Citations1984Maryam Alavi
The underlying premises for prototyping and the interview findings concerning the advantages, practicability, and organizational requirements of prototyping are discussed in this article.
OmegaAction learning and control theory
13 Citations1983V.H. Brix
It is thought that many readers, particularly those with an engineering or scientific background, might find this exposition in social cybernetics helpful in getting a comprehensive grasp of action learning.
Phased design: a mixed methodology for application system development
2 Citations1987Alan R. Dennis, R. N. Burns +1 more